ORDER CANCELLATION
At Mowivo, we strive to process and ship orders as quickly as possible. If you need to cancel your order, please review the policy below.
BEFORE YOUR ORDER SHIPS
- Orders may be canceled free of charge if the cancellation request is submitted before the order has been processed and shipped.
- To request a cancellation, please contact our customer support team as soon as possible with your order number.
AFTER YOUR ORDER SHIPS
- Once an order has been shipped, it cannot be canceled.
- If you no longer want the item, you may request a return after delivery in accordance with our Return & Refund Policy.
CUSTOM OR PERSONALIZED ORDERS
If your order includes custom-made or personalized products, cancellation may not be possible once production has begun.
HOW TO REQUEST A CANCELLATION
To cancel your order, please contact us using the information below:
Email: Contact@mowivo.com
Phone: +1 (770) 628-1681
Please include:
- Your full name
- Order number
- Reason for cancellation (optional)
REFUNDS FOR CANCELED ORDERS
- If your cancellation request is approved before shipment, a full refund will be issued to your original payment method.
- Refunds are typically processed within 5–10 business days, depending on your bank or payment provider.
CONTACT US
Address: 658 Imboden Mile Rd, Watkins, CO 80137, USA
Phone: +1 (770) 628-1681
Email: Contact@mowivo.com