1. How long does shipping take?
Orders are typically processed within 1 business day (Monday–Friday) and delivered within 1–3 business days within the United States.
2. Do you offer free shipping?
Yes! We offer FREE shipping on all orders within the United States.
3. Where do you ship?
We currently ship to all 50 states in the United States.
At this time, we do not offer international shipping.
4. When will my order be processed?
Orders placed before 12:00 AM (UTC-5) on business days are processed the same business day. Orders placed after the cutoff time are processed on the next business day.
5. How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
Please allow up to 48 hours for tracking information to become active.
6. I entered the wrong shipping address. What should I do?
Please contact us immediately after placing your order.
If your order has not yet shipped, we will do our best to update the shipping address. Once the order has been shipped, we may not be able to make any changes.
7. Can I cancel my order?
Yes, you can cancel your order before it has been processed and shipped.
Once your order has shipped, it cannot be canceled. Please refer to our Cancellation Policy for more information.
8. What if my package is lost or arrives damaged?
If your package is lost or arrives damaged, please contact us with your order number and tracking information.
Our support team will work with the shipping carrier to resolve the issue as quickly as possible.
9. What payment methods do you accept?
We accept all major payment methods available during checkout, including major credit and debit cards, as well as other secure payment options displayed at checkout.
10. Is my payment information secure?
Absolutely. We use secure encryption and trusted payment processors to ensure your payment information is protected throughout the checkout process.
11. How can I contact customer support?
Our customer support team is happy to assist you.
Email: Contact@mowivo.com
Phone: +1 (770) 628-1681
Address: 658 Imboden Mile Rd, Watkins, CO 80137, USA
12. What are your customer support hours?
Our support team is available Monday through Friday during normal business hours. We aim to respond to all inquiries within 24 business hours.
13. What if I receive the wrong item?
If you receive an incorrect item, please contact us within 7 days of delivery with your order number and photos of the item received. We’ll arrange the appropriate resolution as quickly as possible.
14. Can I return an item?
Yes. Eligible items may be returned according to our Return & Refund Policy. Please review that policy for complete details and eligibility requirements.
15. How do I know if my order was successful?
After placing your order, you’ll receive an order confirmation email. If you don’t see it within a few minutes, please check your spam or junk folder, or contact our support team.